When you purchase from Matsun Nutrition you are agreeing to these standard policies and procedures.
We respect your need for privacy and security. We do not collect personal information when you view our web site. We do, however, use standard software to collect information for the limited purpose of tracking activity. This allows us to better understand how many people visit our site and which pages are most popular. In this regard we normally collect:
The name of your internet service provider.
The web site that referred you to us (if any).
The date and time you accessed our site.
The pages of our site that you visited.
There are instances when you elect to provide us with personal information. This occurs when you send us an email or purchase products. In these cases you transmit information like your name, mailing address, email address and credit card information. You never transmit identifying information that you do not enter yourself. Providing personal information is always your choice; it cannot be collected unless you specifically elect to send it to us. This information is used internally for the purpose of fulfilling your request or for contacting you directly, and is not given or sold to any other organization.
Credit Card Information
Identity and credit card information is not collected via the website. If we have your credit card information then it is because you gave it to us. We will not share your credit card information with anyone other than our partners and merchant account providers as needed to process your credit card. This effectively prevents anyone from intercepting and reading your personal information. Note that encryption does not take place if you send us an email, but only when you use your web browser.
Returns and Exchanges
Matsun Nutrition does all that it can to deliver the expected product. Due to formula complexities, production process and the custom nature of our products it is not possible to obtain a full refund. In some cases, Matsun Nutrition agrees to refund some of your order depending on where we are at in the custom manufacturing process.
Because of the custom nature of our products and labels, we are unable to accept any exchanges, returned product or refunds for any of our private label products ordered. All private label products sales are final.